Terms and Conditions
Terms & Conditions
Product images are for illustrative purposes only and may differ from the actual product. Due to differences in monitors, colours of products may also appear different to those shown on the site. The images on CaseBuddy are copyright protected, but may be used on the condition that the user credits the source of the picture.
Economy shipping offers limited tracking usually only within China and Hong Kong. Australia Post does not publish the information to the public tracking systems. You can request it via their Facebook/Twitter accounts.
(i) any failure to deliver; or
(ii) delay in delivery for any reason; or
(iii) any damage or loss due to unloading or packaging; or except to the extent that such damage was caused by the negligent act or omission of CaseBuddy Pty Ltd, including such damage to property caused upon entering premises to deliver the Goods.
(b) The parties acknowledge that any delivery date prescribed under the order or CaseBuddy Pty Ltd is an estimate of the expected delivery time and in any interpretation is not a guaranteed delivery time.
Returns are to be sent to:
CaseBuddy Returns & Refunds
PO BOX 500
Returns with scissor marks will not be accepted. Items must be returned to us in an unused condition. Delivery charges are non refundable unless the item purchased is faulty or the incorrect item was shipped.
For return to sender (RTS), wrong/partial address supplied, delivery refused returns, used items, there will be 25% restocking fee from the subtotal. Shipping costs are not refundable.
For wrong choice, changed mind or otherwise, there will be 25% restocking fee from the subtotal. Shipping costs are not refundable.
CaseBuddy hereby warrants to the purchaser that all parts are serviceable and functional. If a part is found to be defective within 30 days from date of invoice, CaseBuddy shall at its discretion, provide either a replacement or a refund. Parts not defective, which are returned for any reason, (e.g. ordered wrong year, wrong model, changed mind) may be subject to a restocking charge.
All returned parts must be accompanied by a sales receipt or invoice number. The warranty will be void if the parts are not returned in the same condition they are sold. We shall not be responsible for any parts which have been altered, modified, disassembled or damaged by misuse or accident subsequent to purchase. CaseBuddy is not responsible for buyer’s error. No warranty or reimbursements will be given for delay, labour, mileage, or any other costs in
Warranty Items are to be sent to:
CaseBuddy Warranty Claims
PO BOX 500
Please submit a support ticket via our contact page.