Terms & Conditions
The following terms and conditions apply to all transactions on CaseBuddy.com.au (the “Website”) and your use of the Website itself.
CaseBuddy.com.au is the trading name of a company based in Queensland, Australia. You and we agree to submit to the exclusive jurisdiction of the courts located within the State of Queensland, Australia shall any such dispute arise.
In these terms “we” refers to CaseBuddy.com.au and “you” and “your” refers to any visitor to the Website or any CaseBuddy.com.au customer.
Is everything in stock?
We keep 95% of our stock locally at our warehouse at Mudgeeraba, Gold Coast, Qld.
Please note that some of the items are not available for shipping from our Gold Coast warehouse or are waiting for stock in transit. In these circumstances items, to expedite receiving your order,items will be shipped from our warehouse in Hong Kong. If the item is shipped from Hong Kong shipping time will vary up to 1-7 business days.
How do I pay?
Our secure buying system is authorised via PayPal or eway (VISA, MasterCard), one of the most respected web payment systems; as used on Ebay. Choose your product and click the add to cart button. You will be taken to the payment page. We use the PayPal or eway system which takes payment directly from your bank a/c via your card details. Australia Post postage is included in the final price. All prices are in australian dollar including GST. If you decide to cancel during the process, you will go to a cancellation page so you can be certain your order is not proceeding. You do not have to have a PayPal account to make a transaction.
How long will it take for my CaseBuddy.com.au item to arrive?
Your order will be dispatched within 1 working day after payment. You will be notified if there is any problems or delays.
If you need it for a special occasion then please allow us reasonable time to process the order i.e. a couple of weeks notice at least. If it's a emergency, then contact us and we will do our best to meet your needs!
How do you send my item?
All orders are sent via Australia Post. Please note that standard Australia Post Mail is not trackable.
When ordering from overseas, you may be subject to import duties and taxes that are levied once the package reaches your country.
* Additional expenses from import duties and taxes may be applied upon arrival.
Where free delivery is applicable, goods will be posted second class.
My order has not arrived yet?
In the event that any items are lost or damaged during transit, please submit a support ticket via our contact page.
Australia Post require 30 working days (from the postal date) before they consider an item lost. It is also worth checking with your local Post Office to see if they are holding the parcel.
- Your item will by dispatched to the address used at check out.
- We are not responsible for items sent to an incorrectly supplied address.
- We are not responsible for items you forget to collect it in time from Australia Post. Item(s) returned to us will incur an additional fee for re posting.
We can only accept items returned to us within reasonable time (30 days) from the date your order was purchased. All items must be returned to us before a refund or replacement is issued. Please thoroughly inspect any item you order from us on receipt as we will only accept products returned to us in their original condition and fit for re-sale unless we have been given prior notice that an item is faulty. Delivery charges are non refundable unless the item purchased is faulty or incorrect. A polite request, please fold returned items neatly before sending them back to us.
For return to sender (RTS) or delivery refused, there will be 15% restocking fee from the subtotal. Shipping costs are not refundable.
How do I return an item?
We can only accept items returned to us within reasonable time (30 days) from the date your order was purchased. All items must be returned to us before a refund or replacement is issued. To ensure no loss or damage in the mail, all returns must be sent registered with tracking and tracking code must be quoted via email.
Returns are to be sent to:
CaseBuddy Returns & Refunds
PO BOX 1136
Please submit a support ticket via our contact page. Returns with scissor marks will not be accepted. Items must be returned to us in an unused condition. Delivery charges are non refundable unless the item purchased is faulty or the incorrect item was shipped. For return to sender (RTS), wrong/partial address supplied or delivery refused returns, there will be 15% restocking fee from the subtotal. Shipping costs are not refundable. For wrong choice, changed mind or otherwise, there will be 35% restocking fee from the subtotal. Shipping costs are not refundable.
All postage is non-refundable.
I have received a faulty item
If the item you received is faulty, please accept our sincere apologies for the inconvenience. Please submit a support ticket via our contact page. We will then advise on how to proceed. You have 7 days from receipt of the faulty item to return it to us.
I have received an incorrect item
If the item you received is not what you originally ordered, please accept our sincere apologies for the inconvenience. Please submit a support ticket via our contact page.. We will then advise on how to proceed. You have 7 days from receipt of the incorrect item to return it to us.
Where do I send it to?
PO BOX 1136
Distance Selling Regulations
Under the Australia’s Distance Selling Regulations you have the right to cancel your order for any item purchased from CaseBuddy for a limited refund. This does not apply to items that cannot be returned for hygiene reasons or have been unsealed. Order cancellations must be made in writing, quoting your name, address and order number, within 7 days of delivery of your item(s) by post to the address above. Once you have canceled your order, the goods should be returned to the same address, in their original condition, within 7 days of receipt. The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
CaseBuddy.com.au will not accept any responsibility for any variation in shade, material or composition shown within our website. Canceled orders are only permitted with prior authorization of CaseBuddy.com.au. We have the right to refuse to accept a canceled order for any reason and as such the customer is responsible for all cost and the items are deemed non-returnable for any reason.
Website colors should be used as a guide only.
Fraud, High Risk or other customers
We reserve the right to refuse orders not originating from Australia or Australian credit card holders due to high fraud risk. CaseBuddy does not ship internationally.
Intellectual Property Rights
The rights in the designs and the content of this Website are owned by CaseBuddy.com.au. They are protected by copyright and other intellectual property rights. You may not copy, reproduce, modify, distribute or display any part of this site without permission. All commercial product licenses and rights are owned by CaseBuddy.com.au © 2012.
Warranty Guidelines CaseBuddy hereby warrants to the purchaser that all parts are serviceable and functional. If a part is found to be defective within 30 days from date of invoice, CaseBuddy shall at its discretion, provide either a replacement or a refund. Parts not defective, which are returned for any reason, (e.g. ordered wrong year, wrong model, changed mind, buyers remorse) are subject to a 35% restocking charge. All returned parts MUST be accompanied by a sales receipt or invoice number. No refund given after 30 days. The warranty will be void if the parts are not returned in the same condition they are sold. We shall not be responsible for any parts which have been altered, modified, disassembled or damaged by misuse or accident subsequent to purchase. CaseBuddy is not responsible for buyer’s error. No warranty or reimbursements will be given for delay, labour, mileage, or any other costs in Warranty Items are to be sent to:
CaseBuddy Warranty Claims
PO BOX 1136
Please submit a support ticket via our contact page.
CaseBuddy products are suitable for home or light commercial use. Signs of industrial or intensive commercial use, neglect and malice will exclude any warranty claim.
We want to ensure that your experience shopping with us is a happy one. We want to know how we can make this experience better for you so, if you have any comments or suggestions, we want to hear about them.
Right to alter Terms & Conditions
We reserve the right to alter these terms and conditions without notice from time to time.