FAQ

 

 



Is everything in stock?
We keep 95% of our stock locally at our warehouse at Mudgeeraba, Gold Coast, Qld. 
Please note that some of the items are not available for shipping from our Gold Coast warehouse or are waiting for stock in transit. In these circumstances items, to expedite receiving your order,items will be shipped from our warehouse in Hong Kong. If the item is shipped from Hong Kong shipping time will vary up to 1-7 business days.
 
Can I track my order? 
Please note that tracking with Australia Post is not live. In most cases the Australia Post Tracking Website will not show anything before the shipment has been scanned at the point of its destination. If you know the tracking number of your shipment you can track it here.

Alternatively you can contact Australia Post direct by calling 137 678.

Why hasn't my order has arrived yet?
In the event that any items are lost or damaged during transit, please email us immediately: shipping@casebuddy.com.au
Australia Post require 15 working days (from the postal date) before they consider an item lost. It is also worth checking with your local Post Office to see if they are holding the parcel.
- Your item will by dispatched to the address used at check out. 
- We are not responsible for items sent to an incorrectly supplied address. 
- We are not responsible for items you forget to collect it in time from Australia Post. Item(s) returned to us will incur an additional fee for re posting.
 
Alternatively you can contact Australia Post direct by calling 137 678.
 
 
How do I process a warranty claim?
If the item you received is faulty, please accept our sincere apologies for the inconvenience. Please e-mail warranty@casebuddy.com.au quoting your name, order number and details of the product received. We will then advise on how to proceed

 

Shipping

Orders placed before 2pm will be shipped that same day. Packages are dispatched via Australia post from the Gold Coast, Queensland.

We do not ship to outside Australia.

Shipping charges are as follows:

Australia

 

Shipping without Tracking (3-5 Business Days) 0.01kg - 0.24kg $6.90 AUD
Shipping with Tracking (3-5 Business Days) 0.25kg - 0.5kg $9.90 AUD
Premium Delivery Service (1 Business Day + Tracking) 0.0kg - 0.24kg $10.95 AUD
Standard Shipping (3-5 Business Days) 0.51kg+ $12.90 AUD
Gold Delivery Service (1-3 Business Day(s) + Tracking) 0.25kg - 0.5kg $12.90 AUD
Gold Delivery Service (1-3 Business Day(s) + Tracking) 0.51kg+ $15.90 AUD
Premium Delivery Service (1 Business Day + Tracking) 0.25kg - 0.5kg $15.90 AUD
Premium Delivery Service (1 Business Day + Tracking) 0.51kg+ $18.90 AUD