FAQ

Is everything in stock?
Everything is in stock at either our Gold Coast, Shenzen or Hong Kong fulfilment centres. 
Please note that some of the items are not available for shipping from the Gold Coast or are waiting for stock in transit. In these circumstances items, to expedite receiving your order, items will be shipped from our warehouse in Hong Kong. If the item is shipped from Hong Kong shipping time will vary up to 1-7 business days.
 
Can I track my order? 
Please note that tracking with Australia Post is not live. In most cases the Australia Post Tracking Website will not show anything before the shipment has been scanned at the point of its destination. If you know the tracking number of your shipment you can track it here.

Alternatively you can contact Australia Post direct by calling 137 678.

Please note registered China Post, Hong Kong Post and Singapore Post do not track on the Australia Post network even though most countries including New Zealand do track it.  

Orders with tracking codes ending with CN are shipped directly from the factory via Registered China Post. These orders can be tracked here.

Orders with tracking codes ending with HK are shipped directly from the factory via Registered Hong Kong Post. These orders can be tracked here.

Orders with tracking codes ending with SG are shipped directly from the factory via Registered Singapore Post. These orders can be tracked here.

 
Why hasn't my order has arrived yet?
In the event that any items are lost or damaged during transit, please email us immediately: shipping@casebuddy.com.au
Australia Post require 15 working days (from the postal date) before they consider an item lost. It is also worth checking with your local Post Office to see if they are holding the parcel.
- Your item will by dispatched to the address used at check out. 
- We are not responsible for items sent to an incorrectly supplied address. 
- We are not responsible for items you forget to collect it in time from Australia Post. Item(s) returned to us will incur an additional fee for re posting.
 
Alternatively you can contact Australia Post direct by calling 137 678.
 
 
How do I process a warranty claim?
If the item you received is faulty, please accept our sincere apologies for the inconvenience. Please e-mail warranty@casebuddy.com.au quoting your name, order number and details of the product received. We will then advise on how to proceed